Privacy Policy

Last Updated: December 2025

Tech Hound (“we,” “us,” or “our”) provides IT support and technology services to customers in Missouri and surrounding areas. This Privacy Policy explains how we collect, use, and protect your information when you interact with us, use our services, or communicate with us by phone, email, or SMS.

1. Information We Collect

We collect information that you provide directly to us, including:

  • Name

  • Phone number

  • Email address

  • Service details (device type, issues, notes)

  • Billing and payment information

  • Communication preferences (including SMS consent)

We only collect information needed to provide IT services and communicate with you.

2. SMS Consent and Communication

If you choose to receive text message updates:

  • You are opting in to receive service-related SMS messages (repair updates, appointment reminders, pickup notifications, etc.).

  • You may opt in verbally during in-person intake, or electronically through our customer portal at https://techhound.repairshopr.com/.

  • Opt-out at any time by replying STOP to any message.

  • Reply HELP for support contact information.

We do not send marketing blasts or promotional SMS messages.

3. How We Use Your Information

We use your information to:

  • Provide and manage IT repair and support services

  • Communicate with you about service updates

  • Schedule appointments and confirm repair status

  • Send invoices, receipts, and account notifications

  • Maintain accurate service records

  • Improve our services and customer experience

We do not sell or share your personal information with third parties for marketing purposes.

4. How We Protect Your Information

We take reasonable steps to secure your information, including:

    • Using secure systems for customer records

    • Limiting access to customer data

    • Maintaining device and network security controls

    • Not storing unnecessary information outside secure systems

While no system is perfectly secure, we work to protect your information using industry-standard practices.

5. Third-Party Services

We use trusted third-party services to help run our business, including:

    • RepairShopr

    • Square

    • UniFi Talk

These services may store information necessary for their function. They do not have permission to use your data for their own marketing.

6. Your Choices and Rights

You can request the following at any time:

    • To update or correct your information

    • To opt out of SMS

    • To request that we stop using your information for communication

    • To ask what information we have about you

Contact us anytime at:
support@techhound.tech

7. Cookies and Website Use

Our website (https://www.techhound.tech) may use basic cookies for functionality and performance. We do not use ad-tracking or behavioral tracking cookies.

8. Changes to This Policy

If we make changes to this Privacy Policy, we will update the “Last Updated” date at the top of this page.

9. Contact Information

If you have questions about this Privacy Policy or how we handle your information, contact:

Phone: 417-282-8324
Email: support@techhound.tech

Terms of Service

Last Updated: December 2025

These Terms of Service (“Terms”) govern your use of Tech Hound’s IT services, website, and communication methods. By using our services, you agree to these Terms.

1. Services Provided

Tech Hound offers:

  • IT support and troubleshooting

  • Computer and device repair

  • Network setup and assistance

  • On-site and remote support

  • Technology consulting

Services may vary depending on the customer’s needs and equipment.

2. Customer Responsibilities

By using our services, you agree to:

  • Provide accurate contact and device information

  • Back up your data before repair when possible

  • Inform us of any passwords, special configurations, or security concerns needed to complete service

  • Pay for services rendered according to the invoice or service agreement

We are not responsible for data loss on devices that were not backed up before service.

3. Appointments and Communication

We may contact you by phone, email, or SMS for messages related to your service, including:

  • Appointment confirmations

  • Repair updates

  • Diagnostic results

  • Pickup notifications

  • Follow-up questions

You may opt out of SMS at any time by replying STOP.

4. Payments and Billing

Payment is due at the time of service completion unless otherwise arranged.
Accepted payment methods include:

  • Credit/debit cards

  • Square

  • Cash

  • Check

Invoices may be delivered electronically through our system.

5. No Warranty or Guarantee of Results

Technology repairs and diagnostics can be unpredictable. While we make every reasonable effort to resolve your issue:

  • We do not guarantee that every problem can be fixed

  • Some repairs may uncover additional issues

  • Recommended solutions may depend on customer equipment condition

We will always communicate clearly before performing additional work.

6. Liability Limitations

Tech Hound is not liable for:

  • Data loss occurring before, during, or after repairs

  • Damage caused by pre-existing hardware issues

  • Losses resulting from misuse, neglect, or unauthorized changes after service

  • Issues caused by third-party software or hardware

Our liability is limited to the cost of the service performed.

7. Use of Third-Party Services

We use certain third-party tools to help provide services. These tools may store and process customer information as needed to complete services.
Their use is subject to their own terms of service.

8. Website Use

By accessing www.techhound.tech, you agree not to:

  • Attempt to breach site security

  • Use the site for unlawful purposes

  • Scrape, harvest, or misuse information

The website is provided “as is” without warranty.

9. Changes to These Terms

We may update these Terms as needed. The effective date at the top of the page will reflect any changes.

10. Contact Information

If you have questions about these Terms or need assistance, contact:

Phone: 417-282-8324
Email: support@techhound.tech